Your privacy, handled with care

Introduction

INSPIRE provides physiotherapy, electrotherapy and dietician consultation services in Thiruvananthapuram, Kerala. This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, book an appointment or receive care from our team.

We treat health information as sensitive. We collect only what we need to care for you and to run our clinic, and we do not sell your information.

Information we collect

Information you give us

• Contact details: your name, phone number, email address and home address.
• Appointment details: the service you want, preferred date and time, and any message you send through our forms.
• Health information: your medical history, symptoms, reports, prescriptions, diet and lifestyle details, and treatment or progress notes recorded during your care.
• Payment details: invoices and payment confirmations. Card and bank details are handled by our payment provider and are not stored on this website.

Information collected automatically

• Device and browser details, such as browser type, operating system and screen size.
• Usage data, such as the pages you visit, the time you spend on them and the page that referred you.
• Approximate location based on your IP address.

How we use your information

• To book, confirm, reschedule and remind you about appointments.
• To assess your condition, plan your treatment or diet and track your progress.
• To share your care plan and follow-up advice with you.
• To handle billing, receipts and insurance or reimbursement paperwork when you ask us to.
• To answer your enquiries and respond to feedback or complaints.
• To keep our website secure, fix problems and improve how it works.
• To meet our legal and professional record-keeping duties.

If we want to send you health tips, clinic updates or offers, we will do so only if you have agreed, and you can opt out at any time.

Consent

We process your personal information with your consent, which you give when you submit a form, book an appointment or begin treatment with us. We also process it where the law requires or allows, for example to keep medical records or respond to a lawful request from a public authority.

You can withdraw your consent at any time by contacting us. Withdrawing consent will not affect processing done before you withdrew, and it may limit our ability to continue your care.

Who we share it with

Your information stays within the clinic team involved in your care. We share it outside INSPIRE only in these situations:

• With other doctors, labs or specialists, when you ask us to or agree to a referral.
• With service providers who help us run the clinic, such as appointment software, website hosting, email and payment providers. They may use your information only to provide their service to us.
• With insurers or employers, only when you ask us to and authorise it.
• With courts, regulators or government authorities, when the law requires it.
• In an emergency, to protect your life or the life of someone else.

We do not sell or rent your personal information to anyone.

How we protect your information

We use reasonable technical and organisational safeguards to protect your information, including secure connections (HTTPS), access limited to staff who need it, and secure storage of paper and digital records. No method of storage or transmission is completely secure, so we cannot guarantee absolute security. If we become aware of a breach that affects your information, we will act promptly and notify you and the authorities as the law requires.

How long we keep your information

We keep your clinical records for as long as needed to provide your care and to meet medical record-keeping requirements that apply to us. Enquiry and website data are kept only as long as needed for the purpose they were collected. When information is no longer needed, we delete it or make it anonymous.

Your rights

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may:

• Ask for a summary of the personal information we hold about you.
• Ask us to correct information that is wrong or incomplete.
• Ask us to delete information we no longer need to keep.
• Withdraw your consent to marketing messages or other optional processing.
• Nominate another person to exercise these rights if you are unable to.
• Raise a complaint with us about how your information is handled.

To use any of these rights, contact us using the details below. We may ask you to confirm your identity first, and we will reply within a reasonable time.

Cookies

Our website uses cookies and similar technologies to keep the site working, remember your preferences and understand how visitors use it. You can block or delete cookies in your browser settings. Some parts of the site may not work properly if you do.

This website may load fonts and scripts from third parties, such as Google Fonts, which may receive your IP address when the page loads.

Children

We provide care to children, but their information is collected through a parent or legal guardian, whose consent we obtain before treatment. Our website is not intended for children to use on their own. If you believe a child has sent us information without a guardian's consent, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page. If a change is significant, we will make it clear on our website or contact you directly.

Contact us

If you have questions about this policy or want to use your rights, please reach out:

• Email: info@medtrust.com
• Phone: +91 98765 43210 (Mon – Sat, 9:00 AM – 6:00 PM)
• Address: INSPIRE, Thiruvananthapuram, Kerala, India – 695001